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Evidence Guide: ICTTEN605 - Implement planned network changes with minimal impact to the customer

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICTTEN605 - Implement planned network changes with minimal impact to the customer

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for network changes plan

  1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
  2. Evaluate work order with relevant personnel and identify likely effects, on the network and impact on customers, of the planned changes
  3. Develop network engineering strategies including management of outages with involvement of the network operations centre (NOC)
  4. Prepare and produce a network changes plan for approval according to enterprise practice
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate work order with relevant personnel and identify likely effects, on the network and impact on customers, of the planned changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop network engineering strategies including management of outages with involvement of the network operations centre (NOC)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and produce a network changes plan for approval according to enterprise practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and test network changes prior to customer utilisation

  1. Implement network changes according to network engineering strategies following work health and safety (WHS) and environmental requirements with minimal impact to customer traffic
  2. Conduct integration testing of newly installed equipment to ensure interoperability with existing equipment and network
  3. 2.3 Conduct performance test to assess network changes as stated in manufacturer's specifications and enterprise acceptance testing procedures
  4. Analyse test results and rectify problems or escalate according to enterprise procedures
  5. Initiate quality assurance procedures to ensure confidence in quality of processes according to enterprise policy
  6. Prepare reports for the appropriate area within the enterprise
Implement network changes according to network engineering strategies following work health and safety (WHS) and environmental requirements with minimal impact to customer traffic

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct integration testing of newly installed equipment to ensure interoperability with existing equipment and network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.3 Conduct performance test to assess network changes as stated in manufacturer's specifications and enterprise acceptance testing procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse test results and rectify problems or escalate according to enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate quality assurance procedures to ensure confidence in quality of processes according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports for the appropriate area within the enterprise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enable functionality of network changes to customer

  1. Monitor network stability prior to connecting customer traffic and take action to rectify any problems
  2. Enable full functionality of network changes to customer according to the network changes plan, and monitor network to ensure continued stability
  3. Prepare appropriate documentation according to enterprise requirements
Monitor network stability prior to connecting customer traffic and take action to rectify any problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enable full functionality of network changes to customer according to the network changes plan, and monitor network to ensure continued stability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare appropriate documentation according to enterprise requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and report on implementation of network changes

  1. Use monitoring data to evaluate performance of the network changes and impact to customers according to network engineering strategies and customer requirements
  2. 4.2 Document implementation of planned network changes and recommend any further improvements as part of the enterprise's quality assurance system
Use monitoring data to evaluate performance of the network changes and impact to customers according to network engineering strategies and customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

4.2 Document implementation of planned network changes and recommend any further improvements as part of the enterprise's quality assurance system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for network changes plan

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Evaluate work order with relevant personnel and identify likely effects, on the network and impact on customers, of the planned changes

1.3 Develop network engineering strategies including management of outages with involvement of the network operations centre (NOC)

1.4 Prepare and produce a network changes plan for approval according to enterprise practice

2. Implement and test network changes prior to customer utilisation

2.1 Implement network changes according to network engineering strategies following work health and safety (WHS) and environmental requirements with minimal impact to customer traffic

2.2 Conduct integration testing of newly installed equipment to ensure interoperability with existing equipment and network

2.3 Conduct performance test to assess network changes as stated in manufacturer's specifications and enterprise acceptance testing procedures

2.4 Analyse test results and rectify problems or escalate according to enterprise procedures

2.5 Initiate quality assurance procedures to ensure confidence in quality of processes according to enterprise policy

2.6 Prepare reports for the appropriate area within the enterprise

3. Enable functionality of network changes to customer

3.1 Monitor network stability prior to connecting customer traffic and take action to rectify any problems

3.2 Enable full functionality of network changes to customer according to the network changes plan, and monitor network to ensure continued stability

3.3 Prepare appropriate documentation according to enterprise requirements

4. Assess and report on implementation of network changes

4.1 Use monitoring data to evaluate performance of the network changes and impact to customers according to network engineering strategies and customer requirements

4.2 Document implementation of planned network changes and recommend any further improvements as part of the enterprise's quality assurance system

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for network changes plan

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Evaluate work order with relevant personnel and identify likely effects, on the network and impact on customers, of the planned changes

1.3 Develop network engineering strategies including management of outages with involvement of the network operations centre (NOC)

1.4 Prepare and produce a network changes plan for approval according to enterprise practice

2. Implement and test network changes prior to customer utilisation

2.1 Implement network changes according to network engineering strategies following work health and safety (WHS) and environmental requirements with minimal impact to customer traffic

2.2 Conduct integration testing of newly installed equipment to ensure interoperability with existing equipment and network

2.3 Conduct performance test to assess network changes as stated in manufacturer's specifications and enterprise acceptance testing procedures

2.4 Analyse test results and rectify problems or escalate according to enterprise procedures

2.5 Initiate quality assurance procedures to ensure confidence in quality of processes according to enterprise policy

2.6 Prepare reports for the appropriate area within the enterprise

3. Enable functionality of network changes to customer

3.1 Monitor network stability prior to connecting customer traffic and take action to rectify any problems

3.2 Enable full functionality of network changes to customer according to the network changes plan, and monitor network to ensure continued stability

3.3 Prepare appropriate documentation according to enterprise requirements

4. Assess and report on implementation of network changes

4.1 Use monitoring data to evaluate performance of the network changes and impact to customers according to network engineering strategies and customer requirements

4.2 Document implementation of planned network changes and recommend any further improvements as part of the enterprise's quality assurance system

Evidence of ability to:

evaluate planned network changes, including impact on customer

develop network engineering strategies to manage outages

implement network changes

conduct integration testing, analyse results and rectify faults

enable full functionality of network changes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline compatibility and interoperability of system types

explain factors affecting network stability

identify and describe the function of network hardware

summarise internet protocol (IP) based networks

outline legislation and licensing requirements relevant to work activity

provide a detailed summary of optical networks

explain quality assurance procedures

identify and describe the function of network software

evaluate the test equipment suitable for tests to be made, and describe calibration procedures

outline types of customer networks.